My company has 1 computer that operates our main piece of equipment; we run 3 shifts and expect to always have this equipment running. We would like to have a 'hot-swappable' computer backup to keep our equipment going in the event of hardware failure.
We have cloned the disc using Acronis imaging software, which includes a feature of spoofing the hardware ID of the new hard disc. The cloned system successfully loads all the customized software and programming for operating our equipment; the Windows XP and SQL Server 2005 software is fully functional; however, the licenses for an Iconics Genesis32 and Kepserver 5 installation are not recognized.
Both companies have a free license transfer service available for use with planned system swaps. However, in the case of hardware failure they 1)require a tech support subscription at a price that is burdensome for a company as small as we are, 2)have limited support in the off hours or weekends, potentially causing significant production losses if our hardware fails outside of normal business hours, and 3)for at least Kepserver they plan to completely discontinue support in 3-5 years, at which point hardware failure would force us to buy new PLC communication software with the risk of it not being compatible with our legacy system, which could really spiral out of control.
With the image backup, I have attempted both 'regular' images (backing up used areas only) and 'sector-by-sector' backups. I have set up the new hard drive with partitions in the same order and spacing as the in-use drive (the Iconics license, at least, uses something in a FAT16 partition as part of its license verification step). I have restored the image to 3 different Dell systems. All tests have had the same result of these two licenses not being recognized.
Is there anything else I could try to get these two licenses to transfer with the disc image and restore?